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All items for return or swap must be returned within 14 days with proof of purchase. Refunds will only be issued for goods returned to the store they were originally purchased from, see your invoice/receipt for returns details. All items must be returned in 'as new' resalable condition.
If posting goods back they must be sent back via New Zealand Post Parcel Post. If return postage costs are deemed to be our responsibility due to faulty goods we will credit the return freight as per New Zealand Post Parcel Post only. Defective items must be returned so they can be assessed.
If goods are proven faulty, we will meet our obligations under the Consumer Guarantees Act, and will offer a remedy/replacement at our discretion.
Sometimes, due to supplier variations, the photo shown may differ slightly to the actual product.
When returning rugs for any reason please ensure they are clean & dry.
Please choose CD ROMs, DVDs & Videos carefully as we cannot accept returns on these products due to copy right & piracy issues
If measurements are provided with your order our staff will do their best to match our products to the measurements provided. However, we accept no responsibility for incorrectly supplied measurements, or the items not fitting suitably despite our best efforts.
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